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Shipping Guide

  1. Shipping and Handling for UK orders.

    All UK orders are despatched by first class post unless otherwise requested and charged by their weight at the standard Royal Mail rates for this service. Included within this is a charge for packaging.

    There is no insurance cover with the standard Royal Mail first class postal service. Should you require insurance cover then you should click on the Special Delivery option in the checkout. The level of cover provided by this service is up to £1000 (approximately $1900) for loss or damage. If you do not use the Special Delivery option for orders that have been placed you will accept all liability for any items lost or damaged in the post.

    Please note that the Royal Mail do not deliver Special Delivery packages on Saturdays or Sundays, so if you place an order on a Friday the package is likely to arrive the Monday or Tuesday of the following week. The standard cut off time for guaranteed delivery of Special Delivery items by 1pm the next day is 9am the previous day (except weekends), otherwise the Royal Mail cannot guarantee next day delivery. With the exception of Special Delivery items all orders will be despatched on the same day that they are ordered, including Saturday and Sunday. Special Delivery orders received at weekends will be sent on the Monday.

  2. Shipping and Handling for orders outside of the UK.

    All orders for shipping outside the UK are despatched by standard Royal Mail Airmail unless otherwise requested and are charged by their weight at the standard Royal Mail rates for this service. Included within this is a charge for packaging.

    There is no insurance cover with the standard Royal Mail Airmail postal service. Should you require insurance cover then you should click on the International Signed For option in the checkout. The level of cover provided by this service is up to £500 (approximately $950) for loss or damage. If you do not use the International Signed For option for orders that have been placed you will accept all liability for any items lost or damaged in the post.

    We are not liable for any Customs or Import Tax charges that may be levied by the destination country. We are also not liable for any brokerage charges that may be levied by the shipping carrier in the destination country. Any such charges made are payable by the customer. Countries within the EU should not charge any additional duties as these are paid at source in the UK.

  3. Despatch of Orders

    We will process your order as soon as we receive it and we would normally send your order to you the same day, with the exception of bulky orders, Special Delivery, or International Signed placed outside of Royal Mail office hours, as these have to be passed over the Royal Mail counter.

    Orders sent at bank holidays and exceptionally busy periods such as the weeks before Christmas may take longer to travel through the Royal Mail system and this is beyond our control. There is also a tendency for deliveries to the West Coast of America to take 2 or 3 days longer to reach their destination than those going to the East Coast. This is beyond our control and appears to be a delay in the US Postal Service.

  4. Exceptions to despatch being made on the same day

    Please note that goods are not sent until we receive payment. If you have selected to pay offline ie by UK cheque then the items will be sent once the payment method has cleared. This may take up to 7 working days depending on your banking provider. However your order will be retained for 10 days to allow clearance of your payment.

  5. Deliveries to some EU Countries

    There has been a large increase in the number of packages going missing in several EU State countries, which has resulted in a high number of retailers refusing to sell to these countries. In light of this we recomend that customers in these countries use the Insured delivery option as we can not be held responsible for items lost / stolen in the post. At the current time the countries affected are Spain, Italy, Greece, Turkey and most Balkan countries.

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